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Deliver service through any channel at any time, while balancing automation with high-value customer engagement. Oracle CX Service (part of Oracle Cloud CX) offers solutions for B2C, B2B, and field service to help your business exceed customer expectations.
Download our four-part 2023 Guide to Customer Service for expert insights on navigating the CX strategic planning process.
Learn about the latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions.
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Balance self-service and assisted service to build meaningful connections with customers on their preferred channels. Oracle CX Service delivers personalized, seamless interactions throughout the customer journey.
Watch the CX Service video (1:16)
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Exceed customer expectations by predicting the need for service, automating processes, and delivering tailored responses to each customer at the right time. Oracle CX Service energizes your service strategy and accelerates business transformation.
Find ways to better serve your customers (PDF)
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Remove complexity for your service team in the contact center, out in the field, and in person. Through unified applications, prescriptive user interfaces, and AI, Oracle CX Service helps them focus on customers to build trust and deliver a better experience.
Find new approaches to customer service
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Deliver end-to-end field service, improve visibility, on-time arrival, and productivity of your field workers with Oracle Field Service. Keep customers informed throughout the process and ensure problems are fixed right the first time.
A leader in Field Service
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Read the full postFeatured Blogs
- April 8, 2023 Data Is the Foundation for Differentiated Customer Service
- April 7, 2023 The Path to CX Excellence for Field Service
- 极光vpm破解无限版 Seriously, Where Is My Technician?
- March 26, 2023 Oracle Is Positioned as a Leader in Worldwide Manufacturing Field Service Management Applications
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详解国内流行网游加速器原理、技术与实现-宅玩网:2021-6-15 · 1. 前言 网游加速器是针对个人用户快速连接网游服务器的一种服务。为了解决国内南北网络互联瓶颈的问题，“网络加速器”厂商通过搭建多个高带宽的双线机房(或通过租用双线VPS主机），并在这些机房的两大线路中架设多个节点服务器，然后为其编写“网络加速器客户端”，通过客户端判断用户 ...
Recharge agents with a simplified, automated experience that helps them offer seamless and meaningful service anytime and anywhere on customers’ preferred channels.
Modules
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- Built for high-volume environments
- Energizes service with automation
- Simplifies the human side of service
- Provides data-driven, innovative service
Connect your team’s view of high-value accounts
Streamline interactions and jump-start collaboration between multiple teams while connecting front-office with back-office applications to create a 360-degree view of customer accounts throughout their journey.
Modules
- Account focused
- Make connections anytime, anywhere
- Elegant front- and back-office capabilities
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- Intelligent automation
Deliver complete field service
Keep customers informed throughout the entire service lifecycle while improving the productivity of your field service operations. Empower your team with mobile tools on any device.
Modules
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- Collaboration
- Capacity and quota management
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- Communication
- Where is my technician
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- Mobile plug-in framework
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Proactively respond to real-time demand
Provide the flexibility of multiple touchpoints and action-oriented interactions to meet real-time demand. Proactively engage with your customers anywhere, anytime through intelligent chat and advisor tools.
Modules
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Help agents focus on individual interactions
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- Unified desktop
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- Visual engagement
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- Guided resolution
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Modules
Deliver the right information on any channel
Unify service and support team knowledge to increase customer satisfaction through a robust, scalable knowledge management solution. Leverage superior search capabilities to deliver a seamless, consistent experience across all channels, from self-service and contact center to communities and social sites.
Modules
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- Contextual knowledge
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- Robust, built-in analytics
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Automate advice and decisions
Give your customers personalized, agile, and transparent support throughout their journey. Oracle Intelligent Advisor automates decisions and energizes service experiences.
Modules
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- Agent guidance
- Advice authoring
- Advice analytics
- Decision services
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Enrich customer data quality
Maintain accurate records and fight rogue customer data. Oracle Customer Data Management for B2C Service connects systems to the Customer Data Hub, verifies global address information, and intelligently matches and removes duplicate records.
Modules
- Customer Data Hub
- Data Quality
- Enrichment
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Deliver relevant, connected customer interactions
Personalize interactions with a 360-degree view of customers. Seamlessly connect touchpoints across digital channels, contact centers, and field engagements.
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Delight customers with engagement choices
Drive value, brand equity, and effectiveness by offering customers various choices to engage across channels—anywhere, and any time.
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Consistently give a single, correct answer with superior knowledge management, web, and mobile self-service capabilities.
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Cut costs and streamline service with automation
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Ensure authentic, accurate, and tailored responses
Get unprecedented flexibility and unmatched capabilities with CX Service B2C, built for high-volume environments.
Resources
CX Service release readiness
See what’s new in Oracle B2C Service. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Learn what’s new in latest release:
- What’s new in Oracle CX Service for B2B?
- What’s new in Oracle CX Field Service?
- What’s new in Oracle Customer Data Management?
Documentation
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. You'll find all of these resources and more in the Oracle Help Center.
Online Training
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- Free online training and certification
Develop your Cloud CX skills
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.
Cloud Customer Connect
Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Cloud Marketplace
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Services
- 极光vpm破解无限版
- Find a Partner
- Partner with Oracle CX